CONSUMER RIGHTS OF WITHDRAWAL
PRODUCT RETURN AND EXCHANGE CONDITIONS

The provisions of the "Law on the Protection of the Consumer" numbered 6502 and the "Regulation on Implementation Principles and Procedures of Distance Contracts" published in the Official Gazette numbered 29188 and dated 27 November 2014 are applied in return transactions.

SALES AGREEMENT ARTICLE 5:

RIGHT OF WITHDRAWAL

5.1 The BUYER cannot use the right of withdrawal in distance contracts regarding the sale of foodstuffs, beverages or other daily consumption items. However, excluding the aforementioned products, he/she can use the right to withdraw from the contract by rejecting the goods without any legal or criminal responsibility and without giving any reason, within 14 (fourteen) days from the date of delivery of the Product to him or the person/organization at the address indicated.

5.2 The right of withdrawal period starts on the day the consumer or the third party determined by the consumer receives the goods. However, the consumer may use the right of withdrawal within the period from the conclusion of the contract to the delivery of the goods.

5.3 In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, e-mail or fax within 14 (fourteen) days. In addition, the BUYER must fill out the return information form on the back of the invoice before sending the product/products. The burden of proof regarding the exercise of the right of withdrawal belongs to the BUYER.

5.4 The BUYER has to send the goods back to the SELLER within 10 (ten) days from the date on which he/she made the notification regarding the use of his/her right of withdrawal. The products to be returned must be delivered with their original invoice, box, packaging and standard accessories, if any.

5.5 The SELLER is obliged to return to the BUYER the total price and the documents that put the BUYER in debt, within 14 (fourteen) days at the latest, from the date on which the notification regarding the use of the BUYER's right of withdrawal is received.

5.6 The BUYER is obliged to send the goods with the carrier used by the SELLER and specifying the SELLER's name to the carrier. The transportation costs arising from the use of carriers that the SELLER does not have an agreement with shall belong to the BUYER.

5.7 The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the SELLER must compensate the value or decrease in the value of the goods. Changes and deteriorations that occur due to the habitual use of the goods are not considered as a decrease in value.

SALES AGREEMENT ARTICLE 6:

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL

6.1 The BUYER cannot use the right of withdrawal in the following contracts;

- Contracts for goods prepared in line with the consumer's wishes or personal needs.

- Contracts for the delivery of perishable or expired goods.

- Goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.

- Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.

- Contracts for books, digital content and computer consumables offered in the material environment, in case the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.

- Contracts for accommodation, transportation, car rental, food and beverage supply, and leisure time for entertainment or recreation, which must be made on a certain date or period.

- Contracts for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer.

- Contracts regarding services that are started to be performed with the approval of the consumer, before the expiry of the right of withdrawal.

SALES AGREEMENT ARTICLE 7.2:

RIGHT TO EXCHANGE DEFECTIVE GOODS

If it is understood that the product has a defect that can only be noticed during use, the BUYER may use the right to replace the product with a promised good product or refund within 14 (fourteen) days from the delivery date. In order to exercise the right to exchange defective goods, the SELLER must be notified by fax, e-mail or telephone within the same period. In case this right is exercised, it is obligatory to return the product delivered to the 3rd person or the BUYER and the original invoice regarding the product, with the return information form on the back of the product filled in. Within 10 (ten) days following the receipt of the defective product, the SELLER evaluates the request and sends the promised product for the justified claims or returns the money optionally, and sends the product itself to the BUYER in case of unjustified demands. All transportation costs in the exchange of defective goods belong to the SELLER. The responsibility of carefully protecting the product after delivery belongs to the BUYER.